Frequently Asked Questions (FAQ)

Shipping Information

1. How long does shipping take?
Shipping times vary depending on your location. Typically:

• Domestic orders: 3-7 business days.

• International orders: 7-14 business days.

2. Do you offer free shipping?
Yes, we offer free shipping on orders over C$75. Standard shipping rates apply to orders below this threshold.

3. Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor its progress.

Returns and Exchanges

4. What is your return policy?
We accept returns on unused and unworn items within 30 days of delivery. Items must be in their original packaging. Custom or digital products are non-refundable.

5. How do I request a refund or exchange?
To initiate a return or exchange, please email us at michelle@brokenbutunbreakable.com with your order number and details of your request.

6. Do I have to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

Orders and Payments

7. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing the order. Contact us immediately via email or instant chat for assistance.

8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments.

General Questions

9. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary based on the destination.

10. How can I contact you?
You can reach us via email at michelle@brokenbutunbreakable.com, through our instant chat feature on the website, or on social media.

If you have a question not covered here, feel free to reach out—we’re happy to help!